Privacy Policy

1. Who We Are

Newell Glass & Locks Ltd operates this website. Our main office location is 17 North Parade, Mollison Way, Edgware, Middlesex, HA8 5QH. You can contact us at info@newellgl.co.uk or +44 20 8952 1634.

2. Personal Data We Collect

Depending on how you use the website, we may collect your name, email address, telephone number, delivery or installation address, billing details, order details, product measurements and specifications, enquiry messages, IP address, browser information, payment status, and communications with us.

3. How We Use Your Data

We use personal data to respond to enquiries, process orders, provide quotations, arrange surveys, deliver or install products, take payment, provide customer service, maintain records, prevent fraud and spam, improve our website, and comply with legal obligations.

4. Lawful Basis

We process personal data where it is necessary to perform a contract with you, to take steps before entering into a contract, to comply with legal obligations, where we have a legitimate business interest, or where you have given consent.

5. Payments

Online payment processing is handled by our payment provider. We do not store your full card details. Payment providers may process your data according to their own privacy policies.

6. Sharing Data

We may share personal data with service providers where needed to provide our services, including payment providers, delivery companies, installers, surveyors, IT and hosting providers, email providers, professional advisers, and regulators or authorities where required by law. We do not sell your personal data.

7. Cookies and Website Data

Our website may use cookies and similar technologies for essential website functions such as cart/session handling, security, analytics, and improving user experience. You can usually control cookies through your browser settings, although some website features may not work correctly without essential cookies.

8. How Long We Keep Data

We keep personal data only for as long as necessary for the purpose it was collected, including order fulfilment, warranty or guarantee support, accounting records, legal obligations, dispute handling, and business administration.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. No website or email system can be guaranteed completely secure, so please avoid sending sensitive payment information by email.

10. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object to processing, or request transfer of your personal data. You may also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.

11. Contact About Privacy

To contact us about privacy or make a data request, email info@newellgl.co.uk or write to Newell Glass & Locks Ltd, 17 North Parade, Mollison Way, Edgware, Middlesex, HA8 5QH.

12. Updates

We may update this Privacy Policy from time to time. The latest version will be available on this website.